Stay Connected, Wherever You Go
RomexaEsim
Security Policy
RomexaEsim takes reasonable steps to protect customer information, payment activity, eSIM delivery data, and digital QR activation details.
Security & Customer Protection
We use appropriate security practices to help protect your information throughout browsing, checkout, eSIM delivery, installation, and activation.
01
Website Security
01
Secure Connection
RomexaEsim uses HTTPS-based secure connections to help protect information transmitted between your browser and the website.
02
Access Protection
Access to website systems and customer-related information is limited to authorized functions and protected using appropriate security controls.
03
Security Monitoring
Reasonable measures may be used to detect suspicious activity, unauthorized access attempts, and other security risks.
04
System Maintenance
Website software and security settings may be updated when necessary to maintain a safer online shopping environment.
02
Payment Security
PAYMENT
Secure Online Checkout
RomexaEsim currently prioritizes PayPal for online payments. Visa, Mastercard, and American Express payment options are coming soon.
01
Payment information is handled through the available payment process.
02
Do not send card details through email or support messages.
03
Always verify the website address before entering payment information.
04
Contact support if you notice unusual payment or order activity.
03
Customer Information
Information Protection
Customer information such as name, email address, order details, and contact information is handled for purposes such as order processing, eSIM delivery, customer support, and website operation.
Limited Access
Access to customer information is limited to what is reasonably necessary for order fulfillment, support, security, and related website operations.
Data Retention
Information may be retained for as long as reasonably necessary for order records, customer support, security, legal requirements, and other legitimate operational purposes.
Third-Party Services
Payment, hosting, email, security, analytics, and other service providers may process information when required to operate the website and fulfill your order.
04
eSIM QR Code Security
Protect Your Activation Details
Your eSIM QR activation code is an important part of your digital eSIM delivery. Keep it private and use it only on your compatible device.
01
Do not share your eSIM QR code publicly.
02
Do not forward your activation email to other people.
03
Do not post screenshots of your QR code online.
04
Contact support before deleting an eSIM if you need assistance.
05
eSIM Delivery Security
01
Order Confirmation
Your order is processed after successful payment confirmation.
02
Email Delivery
Your eSIM details and QR activation code are delivered to the email address used during checkout.
03
Installation Guide
The delivery email includes instructions to help you install and activate your eSIM.
04
Secure Activation
Install the eSIM on your compatible device and follow the plan-specific activation instructions.
06
Customer Security Responsibilities
01
Use a Secure Device
Keep your phone, operating system, and security settings updated.
02
Protect Your Email
Use a secure email account because your eSIM delivery information is sent by email.
03
Protect Your QR Code
Keep your QR activation code private and avoid sharing it with unauthorized users.
04
Verify Support Requests
Do not provide passwords, payment credentials, or sensitive security information through unofficial channels.
07
Fraud & Suspicious Activity
Stay Alert Before Sharing Information
RomexaEsim will not ask you to publicly share your eSIM QR code, payment card password, account password, or other sensitive credentials.
If you receive a suspicious message claiming to represent RomexaEsim, avoid clicking unknown links or sharing personal or payment information.
08
Security Incident Response
Suspicious Account or Order Activity
If you notice unusual activity related to your order, email delivery, or payment, contact RomexaEsim support as soon as possible with the relevant order information.
Compromised QR Code
If you believe your eSIM QR code has been exposed or used without authorization, contact support before attempting to reinstall or delete the eSIM.
Security Updates
Security practices may be reviewed and updated when necessary to address new risks, technical changes, or website requirements.
Security Limitations
No online system can guarantee absolute security. RomexaEsim takes reasonable measures to reduce security risks while recognizing that internet-based services may still face unforeseen threats.
09
Privacy & Security
Protecting Personal Information
Security practices described in this policy work together with the RomexaEsim Privacy Policy. Personal information is handled according to the purposes and practices described in that policy.
View Privacy Policy
10
Policy Updates
This Security Policy may be updated when necessary to reflect changes to website functionality, payment services, eSIM delivery processes, security practices, or applicable requirements.
SECURITY SUPPORT
Contact Support
Need Help With Your Order?
Contact RomexaEsim if you have concerns about payment activity, eSIM delivery, QR code security, or suspicious order activity.
