RomexaEsim

Refund Policy

This Refund Policy explains when an eSIM order may be eligible for a refund and how to submit a refund request.

Digital eSIM Delivery

RomexaEsim provides digital eSIM products. No physical SIM card is shipped.

After successful payment, your eSIM details, QR activation code, and installation instructions are delivered to the email address provided during checkout.

Before requesting a refund: Please check your inbox, spam, junk, and promotional folders for the eSIM delivery email. If you cannot find your order, contact customer support for assistance.

Eligible Refund Requests

A refund may be considered when an eSIM has not been installed or activated and the request is made before the service is used.

Refund eligibility may also apply when the eSIM cannot be used because of a verified issue attributable to the supplied eSIM or service.

Device Compatibility

Customers are responsible for checking that their device supports eSIM technology and is carrier-unlocked before purchase.

If an eSIM has not been installed or activated and your device is verified as incompatible, you may contact us to request a refund review.

Non-Refundable Situations

A refund is generally not available in the following situations:

The eSIM has already been successfully installed or activated.
Mobile data has already been used.
The QR code or activation details have been used.
The customer purchased the wrong destination or plan after confirming the order.
The device is locked, incompatible, or does not support eSIM after purchase.
The customer deletes or incorrectly configures an eSIM after installation.
The refund request is caused by unsupported device settings or user error.

Network & Service Issues

eSIM performance depends on local network coverage, network availability, device compatibility, roaming settings, and destination conditions.

If your eSIM does not connect or does not work as expected, please contact RomexaEsim support before requesting a refund. We may ask for screenshots, device information, and other details to troubleshoot the issue.

Where a verified service issue cannot be resolved, a full or partial refund may be considered depending on the circumstances and remaining service value.

Activation & Installation Support

Your eSIM delivery email includes installation information and activation guidance.

Connect your device to Wi-Fi or another internet connection.
Open your device's cellular or mobile settings.
Select the option to add or install an eSIM.
Scan the RomexaEsim QR code from your delivery email.
Complete the on-screen installation instructions.
Enable the eSIM and mobile data when required by your plan.

Please contact support if you experience installation or activation difficulties before deleting the eSIM or repeatedly attempting installation.

How to Request a Refund

To request a refund, contact RomexaEsim support using the contact information available on our website.

Please provide your order number, purchase email address, reason for the request, and any relevant screenshots or device information.

Refund requests are reviewed individually based on the order status, eSIM activation status, usage, and the circumstances of the request.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on the payment provider or financial institution. The time required for the funds to appear in your account is outside RomexaEsim's direct control.

Incorrect or Duplicate Orders

If you notice an incorrect charge or duplicate order, please contact us as soon as possible with your order details.

We will review the transaction and determine the appropriate resolution based on the order and payment status.

Policy Updates

RomexaEsim may update this Refund Policy when necessary to reflect changes to our products, services, payment methods, or applicable requirements.

The latest version published on this page will apply to future purchases and refund requests.