Information We Collect

We collect only the information needed to process orders, deliver eSIM products, provide customer support, and operate our website.

• Name and contact information
• Email address
• Billing and order information
• Product and transaction details
• Information you provide when contacting support

eSIM Delivery Information

Your email address is used to deliver your purchased eSIM information, QR activation code, and installation instructions.

How We Use Your Information

Your information may be used to:

• Process and manage your order.
• Deliver your eSIM and activation information.
• Provide installation and activation support.
• Respond to customer service requests.
• Process payments and maintain transaction records.
• Improve website performance and user experience.
• Prevent fraud, abuse, or unauthorized activity.

Payment Information

Payments may be processed through third-party payment providers. Payment card details are handled by the applicable payment provider and are not intentionally stored by RomexaEsim unless required for a specific transaction or legal purpose.

Payment providers may process information according to their own privacy policies and security requirements.

Cookies & Website Data

RomexaEsim may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage, and improve performance.

You can manage available cookie settings through your browser or applicable cookie controls on the website.

Third-Party Services

We may use trusted third-party services for payment processing, website hosting, analytics, email delivery, security, and e-commerce functionality.

These providers may process limited information only as necessary to provide their services or meet applicable legal requirements.

Data Protection

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as reasonably necessary for order processing, customer support, accounting, security, dispute resolution, and applicable legal obligations.

When information is no longer required, it may be deleted, anonymized, or securely disposed of where appropriate.

Your Privacy Rights

Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information.

Requests can be made by contacting RomexaEsim through the available customer support channels.